Privacy Policy

Last updated: January 2026

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1. Introduction

AccuSmart Metering Solutions Inc. ("AccuSmart", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AccuSmart Metering Solutions Dashboard service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Account credentials (username and password)
• Organization and job role information
• Profile picture (optional)

2.2 Project and Meter Data

We collect data related to your smart meter projects:

• Project details (names, addresses, dates)
• Building structure information (floors, suites)
• Meter readings and commissioning data
• Site contact information

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data and access timestamps
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent security incidents

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers — Third parties who perform services on our behalf (hosting, analytics)
• Organization Members — Other users within your organization as appropriate for collaboration
• Legal Requirements — When required by law or to protect our rights
• Business Transfers — In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify or update inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, though this may affect Service functionality.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: